Building a great customer experience is simple: it's along the same lines of what it takes to be a decent human being - empathy, listening, patience and the like. Here are some things to keep in mind when you're trying to build lasting relationships with customers.
May 15-17, 2024
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As the world's largest customer service online research hub, CCW Digital provides 159,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
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