Four Reasons Why Proactive Customer Care Means Customer Loyalty

call center week
Posted: 06/10/2012
Job:
Company: Call Center Week

The real value of proactive care is in building a healthy bottom line over the long term through an ongoing, elevated focus on the customer experience. By anticipating and addressing customer needs before they can become inbound contact center expenses, proactive contact increases customer retention and loyalty and boosts agent retention and job satisfaction.

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call center week
Posted: 06/10/2012
Job:
Company: Call Center Week