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2020 Contact Center Predictions

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Brian Cantor

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2020 is here; is your contact center prepared?

Are you focusing on the right metrics and objectives? Are you prioritizing important technology - and ignoring overhyped fads? Are you taking the steps to make customer centricity a reality?

Our Special Report: 2020 Contact Center Predictions will help you answer these questions. Featuring insights from rockstar executives, best-selling authors, innovative technology creators and seasoned analysts, this exclusive guide reveals what to expect -- and what to prioritize -- in the year ahead.

From challenges you’ll need to overcome, to ideas you’ll need to implement, to technology you’ll need to take seriously, this report is your blueprint to a more customer- and agent-centric contact center.