Automating Customer Contact Centers to Gain Agility and Analytic Insights

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Driven by the advent of cloud computing, advanced analytics, multichannel engagement, and a growing acceptance of on-demand IVR solutions, Virtual Contact Centers are being implemented to lower costs and streamline customer services. According to market research firm Ovum, early adopters report Virtual Contact Centers have helped reduce costs and deliver greater visibility into customer service operations, generating analytic insights that enhance decision-making and agility.

This white paper will provide the detailed insight you need to drive cost reductions and provide strategic flexibility for your growing contact center requirements.