[eBook] Building a Culture of Customer Success: The Ultimate Guide

No longer is customer success the sole responsibility of the contact center. It’s the result of all departments working in tandem to achieve the same goal:creating a great customer experience through product, marketing, branding, UX design and having an employee culture your team can be proud of.

We’ve met some incredible business leaders through the industry events we’ve hosted and attended as well as one-on-one interviews we’ve conducted for podcasts, articles, white papers, online events and more.

Featuring quotes from President Barack Obama to Sir Richard Branson, Oprah Winfrey and more, here are the top stories and advice on:

• Employee culture
• Leadership
• Experience Design
• Digital Transformation
• Branding

“I live my life so that the person who does the most menial job gets the biggest gratitude. I live my life understanding that the biggest mistakes open you up to the greatest lessons. And that when you are open to the lessons, you only grow stronger, have more fire, more life to offer the rest of the world.”

- Oprah Winfrey

"One of the most unique things about being a live experience company is the opportunity to have a unique skew every single time you interact with a customer. So the opportunity to give people experiences itself is a differentiator, because every experience is unique. That is the magic of experiences.”

- Sukhinder Cassidy Singh, president of StubHub

“[Innovation is] the idea that firms should let users drive innovation as opposed to attempting to push innovation out from a lab, for example.”

- Meghan Borsic, Head of UX Research & Design for Consumer Electronics at Amazon

 

Download the eBook for more insights from notable leaders.