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Special Report: 4 Ways CCaaS Will Deliver A Better Employee And Customer Experience In 2021

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Matt Wujciak
12/07/2020

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Now more than ever, business leaders, economists, research analysts, and even behavioral psychologists around the globe are studying the impact of the employee experience, and how it impacts customer experience at scale.

This report will reveal those opportunities by providing the information needed to create a multiexperience department, and how CCaaS (contact center as a service) can, and will play an increasingly important role in the business ecosystem. More specifically, this report will give you 4 pillars of essential customer experience, which is driven by the employees who are tasked with serving today’s “everything customer.”

Covering CCW Digital’s latest research and highlighting first-hand insights from Avaya Senior Director Global Marketing, Natalie Keightley, Forbes Coaches Council and CEO of CX Journey Inc., Annette Franz, and Mark Fernandes - Chief Information Officer, Hydro Ottawa, this report will take a deep dive into the 4 pillars of essential customer experience

• Getting Connected
• Process Orchestration
• Managing Resources
• Knowledge and Insights

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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