Sign up to get full access to all our latest content, research, and network for everything customer contact.

Special Report: A New Approach To Outsourcing Customer Experience

Add bookmark

Matt Wujciak
05/13/2021

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

One of the most common pitfalls among business leaders today is thinking that the best ideas must start within their mind or within their companies. However, this approach puts a ceiling on innovation. The best way to start is by identifying what a brand’s target market needs but can’t yet find.

As you’ll see throughout this report, more times than not, this answer can be found in the design of the customer experience. From process management, including inventory and branding, to speed and efficiency of service, the customer advertently or inadvertently feels what goes into the experience that the brand produces and the consumer receives.

Featuring research and insights from Dan Gingiss, Bestselling Author, Forbes Contributor, former Social Media and CX Leader at Discover, Mcdonald’s, and Humana, Shep Hyken, NYT and WSJ bestselling Author, Customer Experience and Customer Service Expert, Dawn Baker-Brewster, Vice President of Global Customer Contact Center Operations at PFS, and the CCW Digital analyst team, this report will cover:

 

• New ways to improve customer experience efficiency without sacrificing quality

• The shifting consumer behavior trends and how brands should address them

• How to drive profitable conversations and reduce average handle time while improving first-contact-resolution

New BPO and outsourcing solutions, technologies, and strategies to consider

The real future of remote work in CX

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

RECOMMENDED