Special Report: Augmenting Contact Center Automation

8 facts that confirm why automation is so valuable to the customer experience



Brian Cantor
02/01/2019

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Eighty-eight percent of customer contact leaders expect automation to improve agent workflow or elevate agent performance.

What will it take to make that expectation a reality? This report has the answers. It reveals how to reap the rewards of automation’s most significant, most exciting promise: augmenting the contact center - and the agents who work inside.

Topics include:

  • The #1 misconception about customer experience automation technology.
  • 8 facts that confirm why automation is so valuable to the customer experience.
  • 7 reasons automation is a quick way to boost the agent experience.
  • 6 biggest AI and automation opportunities.
  • 13 game changing automation use cases.
  • 7 essential automation best practices

 

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