Sign up to get full access to all our latest content, research, and network for everything customer contact.

Special Report: Building Better Caller Experiences



Matt Wujciak
06/23/2020

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

With call duration and customer call volume increasing, and customer satisfaction scores decreasing in the aftermath of COVID-19, many customer-centric businesses are redefining their communication strategy with customers.

According to CCW Digital research, 82% of consumers believe they will receive a serious resolution in the voice channel, making it the most trusted, reliable channel during times of stress and uncertainty.   

This report will explain:

• The most common consumer pain points in the customer experience, and how to solve them through which channel.

• Why the phone is still king in customer service, when to use it, and when to use self-service.  

• How to achieve personalization through a combination of the human touch, and technology.

• Case study driven analysis of what great caller experiences look like, and how to receive an ROI in your customer service department.

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

RECOMMENDED