Special Report: CX For Startups
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For growing organizations, the era of customer centricity is both a blessing and a curse.
The good news: by emphasizing the customer experience from day one, startups can actually compete with established global brands. The bad news: it can be difficult to focus on the CX when dealing with so many challenges related to growth, people management, technology and product development.
This Special Report helps you seize the opportunity while avoiding the pitfalls. It provides a blueprint for building (or rebuilding) your business around the idea of customer centricity.
- Top 5 CX trends -- and why they are especially important for startups
- 4 questions all growing companies must answer
- Difference between user and customer experiences
- 7 steps to elevating the CX as you grow
- Practical insights from Uber, Purple Carrot and more