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Special Report: Emerging Customer Experience Trends and Technologies - Finance and Insurance

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Matt Wujciak
07/31/2020

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The crisis response for customer-centric businesses are over and the trends are in. It’s time to take what we have learned in the past five months and turn these trends into an actionable business continuity plan.

In the financial services and insurance sector, where products can be identical and customer uncertainty is at an all-time high, differentiation through excellent CX is now vital for the success of financial institutions.

Featuring insights and data from VP’s, bestselling authors, and CX analysts, this report will cover:

• The shift to mobile and online adoption and how remote work plays a part

• Understanding 24/7 self-service through consumer behavior demographics

• The adoption of AI

• How to ramp up consumer engagement through the right technologies

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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