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Special Report: Mobile Customer Experience




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At the height of the pandemic, most consumers were forced to interact with brands digitally – in many instances, for the very first time. Such an accelerated shift has shed light on the capabilities of companies to deliver a great mobile-first experience by truly differentiating against competition and meeting customers where they wish to be met.

According to CCW Digital’s 2020 Consumer Preferences Survey, 55% of customers believe that a good customer experience within digital channels is best defined by being easy to use on mobile devices.

Featuring cutting edge market research and insights from practitioners within the CX, UX and Service Design spaces, this report will cover:

  • Emerging trends within the digital environment and the future landscape of mobile CX
  • Why mobile should be driving the digital customer experience strategy for your brand
  • Most common challenges that companies face when building out more seamless mobile interactions

     • 5 actionable steps toward achieving a great mobile-first customer experience   

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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