Special Report: Rethinking Omnichannel Engagement
We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.
We'd all scoff at the idea of frequently repeating information, arbitrarily switching channels and enduring undue delays when speaking to our friends, family and coworkers.
Yet this is the exact experience we impose on our customers. We have spent the past decade (if not longer) talking about the omnichannel experience, but we continue to deliver engagement journeys that are slow, fragmented, impersonal and unproductive. We make it hard to do business with us, which is a recipe for keeping customers goodbye.
Our Special Report on the State of Omnichannel will help break this cycle of customer and agent frustration. It reveals what customers expect from the omnichannel experience, what roadblocks you need to overcome, and what specific steps you can take to deliver. Topics include:
- 4 signs of a customer-centric approach to omnichannel
- How omnichannel helps reduce effort and increase personalization
- 5 ways omnichannel will transform your contact center operation
- Specific steps to prepare your agents, leaders and systems for the omnichannel revolution