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Special Report: The Evolution Of Digital Customer Experience

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Matt Wujciak
06/08/2021

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Today, it’s estimated that the pandemic has sped up the way businesses digitally communicate and interact with customers by several years.

Customer experiences are rapidly becoming more digital. User experiences, centered around changing consumer demands are becoming more digital. And more organizations are focusing on adapting to digital engagement strategies. (However, some are doing it better than others).

Featuring CCW Digital’s latest research and analysis, as well as insights from special guest contributors, this report will cover:

• Which digital communication channels influence customers the most, and where

• What factors are driving the latest shifts in consumer behavior

• How customer-facing employee workflows are changing

• New technologies, trends, and strategies customer experience departments need to consider for the future

• Why blending human customer service with AI is a good thing, and so much more

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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