The Bank of the Future




Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

Call Center IQ: Lene could you introduce yourself and give us a little detail about what your role at Danske Bank involves?

Lene Weje: I am a member of regional management, and I head Projects and Communications as well as Outbound activities in Danske Direkte. Danske Direkte handles between 30,000 and 40,000 customer contacts every day – inbound and outbound. I have been with Danske Bank for the last 7 years.

Before that I spend several years working with customer experience and Contact Centres both as an external consultant as well as a general manager for instance in Telecommunications.

I obtained my Master in Business Administration and Marketing from Aarhus Business School/University.

CCIQ: What do you think are the most important things in a customer’s online experience?

TO READ THE FULL STORY