Sign up to get full access to all our latest content, research, and network for everything customer contact.

The Calls Customers Want to Get—Outbound IVR

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Datamonitor’s research report, The Rise of Outbound Applications in an Economic Recession, reveals the reason that companies are demanding outbound IVR. Customers want to take your outbound calls and talk to your IVR for convenient services that make their lives easier. Interactive outbound IVR allows contact centers to reach out to customers live to make offers, take transactions, and increase customer interaction without the spend on human agents. At the same time customers expect conversational and personalized self-service as they have become accustomed to service on demand.

Millions of customers today are taking calls and interacting with IVRs for pharmacy prescription refill, airline flight check-in, and healthcare test results. Find out why Datamonitor predicts that more companies will adopt the technology to improve customer service.