Meet the Speakers

Advisory Board Members

Darko Popovic
Darko Popovic
Chief Operations Officer
Multitude Bank
Syarif Lee
Syarif Lee
Regional Head, Live Channel Experience
Lazada Group
Maple Chang
Maple Chang
Director of Customer Contact Centre
CPF Board
Jacque Lim
Jacque Lim
First Vice President, Group Head of Operational Excellence, Group Retail & Channels Tech&Ops
UOB
Rajendran Gunaratnam
Rajendran Gunaratnam
Head of Contact Centre Operations
U Mobile
Felicia Cao
Felicia Cao
Head of APAC Contact Centre Operations Business Operations, Singapore
The Lego Group
Martin Head
Martin Head
General Manager, Customer Support Innovation
FUJIFILM Business Innovation
Philip Joseph
Philip Joseph
Senior Vice President Customer Experience & Service Operation
PT. Indosat Tbk
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra

Speakers

Darko Popovic
Darko Popovic
Chief Operations Officer
Multitude Bank
Bharath Chandrashekar
Bharath Chandrashekar
Head of Customer Operations
AirAsia
Bhavani Mishra
Bhavani Mishra
Senior Director, Operations
foodpanda
Felicia Cao
Felicia Cao
Head of APAC Contact Centre Operations Business Operations, Singapore
The Lego Group
Chin Kiat Teo
Chin Kiat Teo
Senior Vice President, Regional Channel Experience
Lazada
Navdeep Singh John
Navdeep Singh John
Head of Customer Service and Operations
Prudential BSN Takaful Berhad
Satish Bettadapur
Satish Bettadapur
Global Head of Customer Care Centers
HP
Andrew Lim
Head, Regional Contact Centre
OCBC Bank
Alex Soliman
Alex Soliman
Regional Customer Care Centre Lead
Ikano Retail (IKEA)
Martin Head
Martin Head
General Manager, Customer Support Innovation
FUJIFILM Business Innovation
Babul Balakrishnan
Babul Balakrishnan
Head of Customer Care
Thunes
Rajendran Gunaratnam
Rajendran Gunaratnam
Head of Contact Centre Operations
U Mobile
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Stanley Chong
Stanley Chong
Director, Global Customer Advocacy
Razer
Philip Joseph
Philip Joseph
Group Head, Customer Engagement
Indosat Ooredoo
Jacque Lim
Jacque Lim
First Vice President, Group Head of Operational Excellence, Group Retail & Channels Tech&Ops
UOB
Bharati Amarnani
Bharati Amarnani
Global Customer Support Director
Coda Payments
Jimmy Auw
Jimmy Auw
Director of Asia Pacific CX, Technical Support, and PMO
Lenovo
Jiahao Yee
Jiahao Yee
SEA Customer Journey Partner
Maersk
Eduardo Imperial
Eduardo Imperial
Head of Service Management Asia
Vodafone
Nitin Pande
Nitin Pande
Group Customer Experience Lead, Customer Journeys
DBS Bank

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