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2016 CCW Award Winners: Who Runs The World's Best Call Centers?

The 2016 CCW Excellence Award winners were announced during a special ceremony on June 28, 2016.

Those winners -- and the finalists -- are highlighted below:

Best in Class Contact Center (Over 200 Seats)

Winner: UPMC Health Plan 

Runner-Up: Acquire BPO

Honorable Mention: HSN

Best in Class Contact Center (100-199 Seats)

Winner: aok teleservice 

Runner-Up: ISN  

Honorable Mention: Benevis 

Best in Class Contact Center (Under 99 Seats)

Winner: Liberty Utilities Midstates 

Runner-Up: Valvoline 

Honorable Mention: DHL Express  

Best Technology Solution Provider 

Winner: SESTEK 

Runner-Up: Microsoft 

Honorable Mention: GeoFluent by Lionbridge 

Call Center Leader of the Year

Winner: Deborah Colangelo, Universal Orlando Resort 

Runner-Up: Rick Quinones, Conduit Global  

Honorable Mention: Asad Amjad Butt, Ufone 

Best Contact Center Culture

Winner: Crisis Response Network 

Runner-Up: ISN 

Honorable Mention:  

Best Outsourced Provider

Winner: Gatestone & Co. International Inc. 

Runner-Up: Ufone 

Honorable Mention: Alorica

Best Training and Development Program 

Winner: Express Scripts 

Runner-Up: Etech Global Services 

Honorable Mention: TELUS International  

Best Corporate Social Responsibility 

Winner: Discover Financial Services

Runner-Up: PGi 

Honorable Mention: Acquire BPO 

Best Use of Voice of the Customer


Runner-Up: New York Life 

Honorable Mention: Thomson Reuters Legal, Customer Support