5 Things Customer-Centric Agents Can't Forget (Or Ignore)

Brian Cantor

A recent (and urgent) issue with my credit card company ended without a resolution.  The business was unable to remedy my issue.Make no mistake; I was upset about the lack of resolution.  I endured direct harm thanks to the lack of resolution.  I consider the interaction a failure because of the lack of resolution.Those feelings of ill will were compounded, however, by the absence of some core, customer-centric characteristics and practices I deem essential of customer service int...
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