Awards Q&A: NASA Shared Services Center On Metrics, Frictionless Experiences
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As the June 27 CCW Excellence Awards ceremony draws near, we are pleased to share insights from another one of this year's finalists.CCW Digital recently caught up with the leaders of the NASA Shared Services Center, a finalist for Best-in-Class Contact Center Under 99 Seats.NASA shared some key elements of their out-of-this-world contact center, including an emphasis on frictionless experiences and "Rules of Thumbs" for metrics.For more Q&As with awards finalists, click here.The “effortless...
