Call Center Week Awards Reveal World's Top Call Centers, Best Use of VOC

As the hundreds of customer management executives and innovators in attendance at the 12th Annual Call Center Week remained focused on best practices for overcoming contact center challenges and achieving multi-channel customer success, the opportunity was seized to celebrate those companies who best epitomize success.

Hosted by Steve Riddell, the chief operating officer for 2010 Call Center Excellence Award Winner, the Call Center Excellence Awards ceremony honored the leading customer management innovators and practitioners. The winners were named during a special luncheon held on day three of the 2011 Call Center Week event, which has been taking place in Las Vegas, NV since June 13.

2011 Call Center Excellence Awards Winners, presented at the 2011 Call Center Week:

Best Performance Acting on Voice of the Customer and Voice of the Social Customer

Winner: Discover

Runner-Up: ING Direct USA

Honorable Mention: Best Buy

Honorable Mention: Firstsource

Honorable Mention: Comcast

Best Contact Center Learning, Development and Recognition Program

Winner: Pioneer Services

Runner-Up: Bluegreen Corporation

Honorable Mention:

Honorable Mention: ING Direct USA

Honorable Mention: StarTek

Best in Class Call Center (over 200 staff)

Winner: Discover

Runner-Up: CIGNA Corporation

Honorable Mention: ING Direct USA

Honorable Mention: Protection 1

Honorable Mention: Puget Sound Energy

Best in Class Call Center (under 200 staff)

Winner: Vistakon/Johnson & Johnson Vision Care

Runner-Up: Massachusetts General Hospital (MGH)

Honorable Mention: Loews Hotels

Honorable Mention: Zurich American Insurance

Honorable Mention: Mondial Assistance Canada

Best Outsourced Provider

Winner: Stream Global Services

Runner-Up: Thomas L. Cardella & Associates

Honorable Mention: NCO

Honorable Mention: ACCENT

Honorable Mention: Synergy Solutions

Best Technology Solution Provider

Winner: RightNow Technologies

Runner-Up: UTOPY

Honorable Mention: TeaLeaf Technology

Honorable Mention:

Honorable Mention: Cincom Systems

Greatest Job Creating Culture that Inspires World-Class Excellence

Winner: ING Direct USA

Runner-Up: Discover

Honorable Mention: Contact Solutions

Honorable Mention: APAC Customer Services

Honorable Mention: USA 800

The Call Center Leader of the Year

Winner: Sabre Holdings

Runner-Up: Charmer Sunbelt Group

Honorable Mention:Thomas L. Cardella & Associates

Honorable Mention: Contact Center of America

Honorable Mention: EMKAY

Honorable Mention: Road America