Call Center Week Awards: Who Runs The World's Best Call Centers?

Brian Cantor

You're invited to attend our FREE Best of Call Center Week on June 30 & July 1. This VIRTUAL EVENT will feature standout speakers and innovators from the 15th Call Center Week, including a panel of the below award winners. There will also be contests, virtual booths, tons of free content giveaways and ample networking opportunities. Register now!

From engaging keynotes, to customized breakout sessions, to intense debates to gamechanging product presentations, the 15th Call Center Week was a comprehensive, one-stop destination for those who want to get closer to their customers while doing better for their businesses.

But it was not simply a forum for discussing or demonstrating call center excellence. It was also a platform for recognizing it.

Announced during a special luncheon on Wednesday, June 11, the Call Center Excellence Awards put the spotlight on those professionals and organizations whose commitments to customer centricity, technological innovation, agent engagement and operational efficiency rise above rhetoric. Proof that meaningful call center achievement is possible, the award winners provide an instant business case for those who need to convince executives that great customer service can produce great value.

The winners of the 15th Annual Call Center Week Awards follow:

Best New Mobile Strategy: Discover

Voice of the Customer: Starwood Hotels & Resorts Worldwide

New Rising Star: Ryan Wall, GlobalMeet Expert, PGi

Creating a Culture: Sutter Physician Services, an Affiliate of Sutter Health

Corporate Social Responsibility: Comerica Bank

Call Center Leader of the Year: Ufone

Best Technology Solution Provider: IntelliResponse

Best Social Media Customer Care Program: Discover

Best Outsourced Solution Provider: Alorica

Best Learning and Development Program: Discover

Best-in-Class Call Center (Under 200 Seats): Guidwell Connect

Best-in-Class Call Center (Over 200 Seats): Delta

Award winners are selected by an independent panel of judges. Participants on the panel are neither affiliated with IQPC nor Call Center IQ.