Who Runs The World's Best Customer Experience Teams? [2017 CCW Award Winners]

brian
Posted: 07/06/2017

Hosted by Alorica's Colleen Beers and featuring an unforgettable showcase from "America's Got Talent" winner Mat Franco, the 2017 CCW Excellence Awards recognized the absolute best when it comes to customer service.

Winners and runners-up were revealed for categories like "Best-in-Class Contact Center," "Best Contact Center Culture," "CRM Provider of the Year," and "CX Leader of the Year."

Selected by an esteemed panel of judges, this year's finalists demonstrated remarkable commitments to customer and agent engagement.  They do not settle for good or even great.  They pursue -- and achieve -- excellence.

“We’re thrilled to honor the winners and showcase their remarkable work,” said Mario Matulich, Executive Director, CCW. “The exceptional winners have proven their dedication and ability to go above and beyond and think big to help move the industry forward and innovate the customer care industry.”

Best in Class Contact Center (Under 99 Seats)

Winner: Valvoline

Runner-Up: Vpay

Honorable Mentions: Coachella Valley Water District, NASA Shared Services Center, Signzone Inc.

Best Training and Development Program

Winner: TeleTech

Runner-Up: Royal Caribbean Cruises

Honorable Mentions: Etech Global Services, ListenTrust, Marriott International

Best in Class Contact Center (100-199 Seats)

Winner: GuideWell Connect

Runner-Up: ISN

Honorable Mentions: Benevis, First Tennessee Bank

Workforce Optimization Provider of the Year

Winner: OpenText

Runner-Up: GuideWell Connect

Honorable Mentions: Calabrio, LocationSmart, Verint

Best in Class Contact Center (Over 200 Seats)

Winner: Barclaycard US

Runner-Up: Ansafone

Honorable Mentions: Health Net Federal Services, Samsung Electronics America, Spi CRM

Outsourcing Provider of the Year

Winner: TELUS International

Runner-Up: The Office Gurus

Honorable Mentions: Arise Virtual Solutions, Crystel, SITEL

CRM Provider of the Year

Winner: Gatestone & Company International Inc.

Runner-Up: Cogito Corporation

Honorable Mentions: Microsoft Dynamics 365 for Customer Service, Rock Solid Technologies, Salesforce.com

Best Contact Center Culture

Winner: Barclaycard US

Runner-Up: Health Net Federal Services

Honorable Mentions: Allied Global, Farmers Insurance, UPMC Health Plan

Omni Channel Provider of the Year

Winner: Jacada

Runner-Up: Five9

Honorable Mentions: General Dynamics, Moxie, TELUS International

CX Innovation of the Year

Winner: Solution Provider: Microsoft & Client: Microsoft Windows Consumer Team

Runner-Up: Solution Provider: Oracle & Client: Carbon, Inc.

Honorable Mention: Solution Provider: Jacada & Client: Humana

CX Leader of the Year

Winner: Hui Wu-Curtis, Senior Director, Customer Care Strategy, Choice Hotels

Runner-Up: Andrew Erin, Chief Operations Officer, Crisis Response Network

Honorable Mentions: Michele Dobnikar, EVP, Global Customer Care, PGi; Bill MacBride, Senior Vice President, Contact Center Operations, Nutrisystem; Diane Zilko, Senior Director, Revenue Cycle Operations, UPMC Health Services

brian
Posted: 07/06/2017

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