Who Runs The World's Best Customer Experience Teams? [2017 CCW Award Winners]
Hosted by Alorica's Colleen Beers and featuring an unforgettable showcase from "America's Got Talent" winner Mat Franco, the 2017 CCW Excellence Awards recognized the absolute best when it comes to customer service.
Winners and runners-up were revealed for categories like "Best-in-Class Contact Center," "Best Contact Center Culture," "CRM Provider of the Year," and "CX Leader of the Year."
Selected by an esteemed panel of judges, this year's finalists demonstrated remarkable commitments to customer and agent engagement. They do not settle for good or even great. They pursue -- and achieve -- excellence.
“We’re thrilled to honor the winners and showcase their remarkable work,” said Mario Matulich, Executive Director, CCW. “The exceptional winners have proven their dedication and ability to go above and beyond and think big to help move the industry forward and innovate the customer care industry.”
Best in Class Contact Center (Under 99 Seats)
Honorable Mentions: Coachella Valley Water District, NASA Shared Services Center, Signzone Inc.
Best Training and Development Program
Runner-Up: Royal Caribbean Cruises
Honorable Mentions: Etech Global Services, ListenTrust, Marriott International
Best in Class Contact Center (100-199 Seats)
Winner: GuideWell Connect
Honorable Mentions: Benevis, First Tennessee Bank
Workforce Optimization Provider of the Year
Runner-Up: GuideWell Connect
Honorable Mentions: Calabrio, LocationSmart, Verint
Best in Class Contact Center (Over 200 Seats)
Winner: Barclaycard US
Honorable Mentions: Health Net Federal Services, Samsung Electronics America, Spi CRM
Outsourcing Provider of the Year
Winner: TELUS International
Runner-Up: The Office Gurus
Honorable Mentions: Arise Virtual Solutions, Crystel, SITEL
CRM Provider of the Year
Winner: Gatestone & Company International Inc.
Runner-Up: Cogito Corporation
Honorable Mentions: Microsoft Dynamics 365 for Customer Service, Rock Solid Technologies, Salesforce.com
Best Contact Center Culture
Winner: Barclaycard US
Runner-Up: Health Net Federal Services
Honorable Mentions: Allied Global, Farmers Insurance, UPMC Health Plan
Omni Channel Provider of the Year
Honorable Mentions: General Dynamics, Moxie, TELUS International
CX Innovation of the Year
Winner: Solution Provider: Microsoft & Client: Microsoft Windows Consumer Team
Runner-Up: Solution Provider: Oracle & Client: Carbon, Inc.
Honorable Mention: Solution Provider: Jacada & Client: Humana
CX Leader of the Year
Winner: Hui Wu-Curtis, Senior Director, Customer Care Strategy, Choice Hotels
Runner-Up: Andrew Erin, Chief Operations Officer, Crisis Response Network
Honorable Mentions: Michele Dobnikar, EVP, Global Customer Care, PGi; Bill MacBride, Senior Vice President, Contact Center Operations, Nutrisystem; Diane Zilko, Senior Director, Revenue Cycle Operations, UPMC Health Services