A Taste of Customer Management Solutions
Add bookmark
The Charmer Sunbelt Group(CSG) is one of the nation’s leading distributors of fine wines, spirits, beer and other beverages. Kelley Gilbert, award winning Director of CSG's Corporate Customer Service Program, gives a little taste (no pun intended) of what she will be focusing on in her workshop at the 6th Annual Call Center Summit in Orlando from January 24-27, including automation development, shared services, how to improve ROI and increase productivity.
[inlinead]
Tags:
shared services
efficiency
productivity
cost transaction
Call Center Week presents the Summit
6th Annual Call Center Summit
Kelley Gilbert
Charmer Sunbelt Group
ROI
call center
Shared Services Outsourcing Network
customer focus
