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A Taste of Customer Management Solutions

Gina Scanlon

The Charmer Sunbelt Group(CSG) is one of the nation’s leading distributors of fine wines, spirits, beer and other beverages. Kelley Gilbert, award winning Director of CSG's Corporate Customer Service Program, gives a little taste (no pun intended) of what she will be focusing on in her workshop at the 6th Annual Call Center Summit in Orlando from January 24-27, including automation development, shared services, how to improve ROI and increase productivity.