Challenges for Call Centers in the Financial Industry
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Jonathan Somoza Cuellar of the AXA Seguros call center in Mexico speaks on call center metrics, as well as the current challenges faced by call centers for financial institutions. Cuellar’s tips for dealing with these challenges will help yield a better customer experience for call center callers. Additionally, Cuellar gives a sneak peak of his presentation at the International Contact Center Expo & Conference.
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