How to Prevent 'Toxic Talk' in the Contact Center
Customer Management IQ welcomes back Barbara Burke, customer experience guru, workshop leader and keynote speaker, on the subject of what you can do to reduce toxic talk in your contact center. She cites that 89% of service professionals she surveyed believe the subject needs addressing. She also gives an excerpt of her 8 steps towards eliminating the problem.
To hear more from Barbara and to read her blog, check out barbaraburke.com.