Tips for 98 Percent Customer Satisfaction
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What is your customer satisfaction level? In this podcast, Milan Katz, Director of the Contact Center at Unity Healthcare, describes how his contact center achieved a 98 percent customer satisfaction rate. An important aspect of ramping up a contact center's customer satisfaction rate is to actually be able to reach out to customers, particularly those in generations X and Y; one new important way to do this is to turn to social media. Katz describes the best avenue to reach out to the audience, highlighting the health care industry.
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