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AI for CX CCW Analyst Insights CCWomen CX News and Trends Customer Contact Strategy and Operations Customer Contact Workforce

How a VOC Program Transformed Pitney Bowes' Culture and Client Satisfaction

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CCW Digital Editor
09/05/2010

Dave Andrews, director of Customer Experience Strategy and Reengineering at Pitney Bowes, discusses customer relations at the 2010 2nd annual Customer Experience Summit. Andrews talks about how Pitney Bowes has evolved and benefited from being product centered to more customer centered. Andrews mentions the Customer Experience Council, which looks at survey trends and issues, working in cross functional teams to increase awareness, accountability and productivity. Pitney Bowes is a manufactu...

Tags: Dave Andrews Customer Experience Summit 2010 VOC Customer Experience Council

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