37 Tips for Customer Management




More important than ever to C-level leadership, the customer experience is finally receiving the priority attention it deserves as a business focus.

But as focus goes up, so too do the responsibilities. Metrics must be re-engineered. Staff must be retrained and reconditioned. Objectives need to be revamped.

This e-book reveals 37 insights for succeeding with customer management in today's era of customer centricity.

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