5 Ways Hosted Contact Center Infrastructure Can Improve Your Customer Service While Saving You Money




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What business are you in? Are you in the business of running a contact center, or
are you in the business of running your business? And if it’s the latter, why are you
spending your time and resources on running a contact center?

Moving to the Cloud finally means never having to say you’re sorry: not to customers
for a sub-par experience, not to the business for overtaxing resources that are in short
supply, and not to the board and shareholders for a lack of organizational agility or
capital expenditures on hardware that’s rapidly obsolescing.
What you gain is freedom to run your business. Your business — which, unless you’re a
contact center provider, isn’t running a contact center.
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