Sign up to get full access to all our latest content, research, and network for everything customer contact.

CCIQ Presents: 2015 Executive Report on Contact Center Performance & Operations




We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

The contact center is no longer perceived strictly as a "cost center."

That does not mean its performance is under any less scrutiny.

Results remain the name of the game in the contact center, and that means every aspect of the operation - from the objectives that are established, to the metrics that are applied, to the agents that are hired, to the interactions that are hosted, to the channels that are utilized, to the technological solutions that are implemented - must be constructed with performance in mind.

Call Center IQ's 2015 Executive Report on Contact Center Performance & Operations investigates all such issues -- and arms readers with a research-driven, expert-guided pathway to success.

Best of all, it is completely free. Download now:

RECOMMENDED