CCIQ Presents: CONQUERING Workforce Optimization in the Contact Center




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Multiple perspectives. Guided by market research and proven case experiences. Curated by your Call Center IQ team.

Welcome to Call Center IQ's CONQUERING Series.

Designed to help you conquer pressing customer management challenges, these guides contain several concise, insightful commentaries, whitepapers, interviews and research summaries. All pieces have been hand-selected to assure they are relevant FOR YOU.

We begin with Conquering Workforce Optimization. Included in this guide:

  • Analytics - More Than A Nine-Letter Word
  • How To Recruit The Perfect Call Center Agent
  • Avoid The Top 4 Workforce Optimization Mistakes
  • Contact Center Agent Performance: 5 Most (And Least) Most Important Factors
TO READ THE FULL STORY