Customer Success Story: Ceridian Uses Speech Analytics to Improve First Call Resolution
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In this case study, "Ceridian Uses Speech Analytics to Improve First Call Resolution," you'll learn how Ceridian:
- Discovered the root causes of repeat calls with precise & comprehensive Speech Analytics
- Implemented a standardized process for call backs & follow-up
- Improved Agent performance with Speech Analytics-driven Coaching
- Automatically monitored performance using Speech Analytics