Riding the Wave of Customer Experience

Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

This slideshow presentation is an extraction from John Goodman's book entitled 'Strategic Customer Service.' The presentation covers important subjects and attempts to answer popular CRM topics such as why service and quality are so difficult and how to effectively implement customer service strategies. John is the Vice Chairman of TARP Worldwide, a premiere customer service agency. TARP specializes in quantifying, managing, and optimizing the customer experience.

To continue reading this story get free access

| | Learn More