Sign up to get full access to all our latest content, research, and network for everything customer contact.

Stop Looking! The FCR Silver Bullet Is Already Here

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Algorithm-based First Contact Resolution is the market proven and affordable "Silver Bullet" the industry has been waiting for.

A Report From Contact Centre Research

While improving your First Contact Resolution (FCR) rate can reduce costs and increase customer satisfaction, many contact centers struggle to accurately measure and operationalize this important metric. That is about to change. The Contact Centre Research team has written a report outlining the "FCR Silver Bullet." They describe an algorithm-based approach to First Contact Resolution that is the market-proven and affordable "Silver Bullet" the industry has been waiting for.

Download this paper to read a study of:

-What your current methods are not telling you about your FCR
-A comparison of FCR measurement methods
-How an analytics-based FCR solutions works
-A product review of an analytics-based solution