The Business Case for Contact Center Performance Management

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights click here. By clicking the "Download button" you agree to the terms of our Privacy Policy.

Learn how good contact centers become great with
real-time performance management systems.

Recent benchmark research conducted by Ventana Research on next-generation workforce optimization found that more than three-quarters (78%) of businesses ranked improvement in both contact center and agent performance as very important. Modern contact center performance management systems can rapidly assemble information and deliver insights that enable managers to understand agent performance and choose the best course of action to maximize their effectiveness, thus improving the entire center’s performance.

Download Your Complimentary eBook, authored by and featuring research from Ventana Research, to learn about:

  • The 8 proven benefits of modern contact center performance management systems.
  • How to develop a strong business case for investing in performance management systems that track and help improve contact center performance, employee satisfaction and the customer experience.
  • Why performance management systems are one of the top two planned analytics investments for the year ahead.