Using Speech Analytics to Improve Contact Center Quality Measurement




Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

This White Paper explains the challenges of traditional contact center quality assessment and how the challenges can be resolved using Speech Analytics.

Learn how Speech Analytics can...

  • Be used to define the Agent skills that a company wants to measure, improving the objectivity of results
  • Automatically measure Agent performance in ways not possible with traditional methods
  • Identify revenue opportunities missed by traditional quality methods
TO READ THE FULL STORY