Workforce Management: Third Generation Comes of Age
Workforce management (WFM) has been at the foundation of efficient contact center and customer care operations for decades. Today WFM is experiencing a surge in industry interest and demand. The following pages present a history of WFM in the contact center and support the position that the time has come to review and reconsider your current WFM strategy.
TO READ THE FULL STORY
Please note: That all fields marked with an asterisk (*) are required.