Verizon Forgets What Customer Service is All About; Ignores 5 Keys to a Great Experience
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When, upon calling into a customer service line, you must pass through an endless gauntlet of unhelpful IVR instructions, you can probably conclude you are not in for the most customer-centric experience of your life.
When, in response to a request, one of the customer service representatives says, "sure, that would help you, but it doesn’t work for us," you know you are not receiving a customer-centric experience.
Such was the case with Verizon, which in completely dropping the ball...
