How Health Care Reform will Affect CRM
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Jim Champy, bestelling corporate author and health care expert, discusses his new book Reengineering Healthcare: A Manifesto for Radically Rethinking Health Care. Champy is best known for his 1992 New York Times Bestseller Reengineering the Corporation. Champy discusses electronic records, cloud computing and digitizing health care, how social media may play a part and how these new developments could create more jobs within customer relations management in the coming years.
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Tags:
Jim Champy
health care
Reengineering the Corporation
Reengineering Health Care
electronic records
social media
digitization
trust
disease management
New York Times
