How Swyft Technology is Investing in the Contact Center
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For this episode, Rob Lee, CEO for Swyft Technology, a Customer Experience Management company and on-demand provider of true multi-channel interaction management, speaks to CMIQ about the ever changing world of on-demand technology, how Swyft is integrating and investing in social media, and how the customer's demands have evolved and forced shifts within the software provider industry.
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Swyft
social networking
customer experience
software
on-demand technology
inbound
location based services
multi-channel
service provider
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