How Swyft Technology is Investing in the Contact Center

Gina Scanlon

For this episode, Rob Lee, CEO for Swyft Technology, a Customer Experience Management company and on-demand provider of true multi-channel interaction management, speaks to CMIQ about the ever changing world of on-demand technology, how Swyft is integrating and investing in social media, and how the customer's demands have evolved and forced shifts within the software provider industry.