Driving Up Average Handle Time and Self-Service At Sabre Holdings
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It might sound strange that an increased average handle time helped Sabre Holdings cut customer service costs. If you don’t believe us watch this video case study delivered by Jean Shaw, Vice President of GCSC for Sabre, a technology travel company.
Shaw oversees Sabre’s Uruguay based global call center operation in addition to two offshoots in Krakow and Athens. Her contact center provides service to 45 countries around the world.
In her case study, "The Evolution of a Globa...
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offshoring
call center
customer service
global
contact center
travel
travel industry
Sabre Holdings
Sabre
Call Center Management
customer
leadership
Call Center Summit
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