Home Based Agents: Expanding Your Talent Pool and Realizing Cost Savings

Posted: 09/16/2009

Hilton has been raising the bar with providing outstanding customer service with an at home agent program omprising 40 percent of reps. They are in the process of signing a partnership with a non profit to hire at home agents and have launched a home grown virtual training program.

    • Saving money with at home versus in house while getting quality staff• Increasing VOC and quality scores• Expanding your talent pool• Reducing recruiting costs dramatically by creating an employee referral program
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