How Boston Globe is Boosting Agent Productivity, Creating a Seamless Experience

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In this Q&A, The Boston Globe's Director of Customer Experience Robert Saurer reveals how his organization is successfully adapting to today's mobile-driven, omni-channel world. In addition to demonstrating improved customer centricity, The Boston Globe is enjoying opportunities for increased agent productivity and reduced customer engagement costs. It is the epitome of a win-win scenario.

Download this free Q&A to access The Boston Globe's blueprint for becoming a stronger, more customer-minded business in the omni-channel age.