How Boston Globe is Boosting Agent Productivity, Creating a Seamless Experience
In this Q&A, The Boston Globe's Director of Customer Experience Robert Saurer reveals how his organization is successfully adapting to today's mobile-driven, omni-channel world. In addition to demonstrating improved customer centricity, The Boston Globe is enjoying opportunities for increased agent productivity and reduced customer engagement costs. It is the epitome of a win-win scenario.
Download this free Q&A to access The Boston Globe's blueprint for becoming a stronger, more customer-minded business in the omni-channel age.