Social Communities: 14 Customer Service Advantages, 7 Steps to Success




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Social communities have become an innovative technology for optimizing customer support. Organizations have discovered online communities drive new revenues, reduce costs, and improve customer loyalty and retention. These market leaders also find their communities create stronger customer relationships and improve customer advocacy. Additionally, this report identifies best practices for success for organizations starting up or expanding their social communities.

Download this complimentary whitepaper, which offers:

  • 5 reasons social communities improve customer engagement and the resulting relationships
  • 4 ways social communities make organizations stronger
  • 5 ways social communities improve the call center/customer service bottom line
  • 7 steps to success
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