SPi Global Presents: Listen, Measure, and Engage - Is Social Media Part of Your CRM Strategy?


Tags: social


Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

More and more consumers expect to interact with companies through social media. Using sites such as Facebook and Twitter, they expect to request customer service, get answers to questions, and even conduct transactions – and they want someone to listen to them, provide nearly instantaneous responses, and resolve their problems.

TO READ THE FULL STORY