5 Things That Irritate Customers

brian
Posted: 08/17/2015

Since a customer support interaction is, itself, an unwanted endeavor, customers are naturally sensitive to any snags in the process. Shortcomings – whether related to the people, processes or technology powering the service – add fuel to the fire of frustration.

A recent Consumer Reports study identified the most notable customer service "irritants."

Below, we look at the Top 5 – and provide relevant context and guidance.

brian
Posted: 08/17/2015