Drucker
Can You "Model" Drucker?
March 04 by William Cohen, Ph.D.Drucker was a management genius. Some say that what one person can do or become, another can also. Does this apply to a management genius like Drucker? Some say yes . . . through modeling his succe...
Focus on Opportunity, Not Problems
January 17 by Customer Management IQ"An organization will have a high spirit of performance if it is consistently directed toward opportunity rather than toward problems. It will have the thrill of excitement, a sense of challenge,...
Why "Doing the Right Thing" is the Key to Winning Customers
January 04 by William Cohen, Ph.D.Integrity can mean a lot of different things to different people, but Drucker simplified it to a single sentence --- it means adhering to a code of ethics and doing the right thing by sticking to th...
Target Does the Right Thing -- And Its Customers Do the Marketing
January 04 by Brian CantorWhile the glass half-empty types fear digital media’s ability to take customer complaints viral, the optimists value the tremendous opportunity for customer advocacy. Thanks to Facebook and T...
How to Achieve More with Less as You Satisfy Customers, Address Complaints
November 14 by Customer Management IQPeter F. Drucker rendered explicit the interrelationship between and among three distinct concepts—namely, abandonment, concentration and Pareto's Law (a.k.a. the 80/20 Principle). Abandon...
Drucker's New Certainties for Developing Strategy
October 06 by William Cohen, Ph.D.Drucker wrote that the purpose of strategy is to enable an organization to achieve its desired results in an unpredictable environment. So contrary to what many believe, strategy is not about achiev...
Decision Is Not Action: Meaningful Steps For Overcoming the US Debt Crisis
August 09 by Customer Management IQEditor's Note: This is a guest commentary from IQPC's in-house Peter F. Drucker scholar, contextualizing how Drucker would evaluate the ongoing US deficit challenge. It does not reflect the views...
How to Avoid Major Failure
August 01 by William Cohen, Ph.D.You can’t avoid failure completely because sometimes you’re going to make mistakes, or if not you, someone will make them for you. These kind of failures can be very valuable in that you...
Curbing Inflation by Increasing Workforce Productivity
January 31 by From the CMIQ Editorial DeskProductivity of knowledge and service workers will soon become a major issue as creeping inflation becomes more apparent and workers ask for wage increases. Increases in wages without correspondin...
Peter Drucker’s Favorite Leadership Book
August 02 by William Cohen, Ph.D.Doris Drucker, Peter Drucker’s widow, is 99 years young. She is bright, charming and energetic. She exercises with weights, plays a mean game of tennis and travels the world promoting Peter&rs...
The Secret to Achieving More with Less: Increasing the Productivity of Resources to Cope with a Rapidly Changing Economic Environment
June 25 by From the HRIQ Editorial StaffEditor's note: Peter F. Drucker rendered explicit the interrelationship between and among three distinct concepts—namely, abandonment, concentration and Pareto's Law (a.k.a. the 80/20 Princ...
Drucker’s Surprising View of Corporate Social Responsibility
June 10 by William Cohen, Ph.D.Drucker concluded that considerations for workers in and out of the workplace were the responsibility of the corporate leader just as much as the profits, survival, and growth of the business or organ...