How to Recruit the Perfect Agent

call center week
Posted: 11/05/2014
Job:
Company: Call Center Week

Language and communication assessments are par for the course for most onshore and offshore contact centers. However, in a highly competitive industry that is constantly seeking talent, the traditional assessments used for communication screening carry two enormous risks:

call center week
Posted: 11/05/2014
Job:
Company: Call Center Week