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Contact Centre Leaders Exchange

30 - 31 October, 2018
Yarra Valley Lodge, Chirnside Park, Victoria, Australia

Chief Customer Officer Exchange

November 04 - 06, 2018
Hotel Colonnade, Coral Gables, FL

CCW Executive Exchange

December 02 - 04, 2018
Hotel Colonnade, Coral Gables, FL

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Latest Webinars

The Contact Center’s Guide to Fraud Prevention

2018-10-03
02:00 PM - 03:00 PM EST

Fraud is a growing challenge for organizations and industry experts agree that the contact center...

The Contact Center’s Guide to Fraud Prevention

Making Stronger Authentication & CX Co-Exist

2018-09-19
02:00 PM - 03:00 PM EST

Customers expect fast, frictionless experiences. Because PINs and passwords are no longer effectiv...

Making Stronger Authentication & CX Co-Exist

Wowing The “Now” Customer: Lessons From 1 Million Calls

2018-08-30
02:00 PM - 03:00 PM EST

Research from 1 million calls highlights the challenge contact centers have with delivering comple...

Wowing The “Now” Customer: Lessons From 1 Million Calls

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CCW APAC Online

Businesses have always tried to differentiate themselves on price or product quality. However in 20...

CCW Online 2018: The Blueprint for the Customer Experience

Customer centricity is a mindset - not a blueprint. The blueprint for the customer experience is dr...

CCW Online 2018: Performance & Metrics

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